Bye Bye Glossybox

After being subscribed to Glossybox since October, I think it's time to say goodbye. I am so dissatisfied with this box it's unbelievable. I know on the reviews I've seen knocking around blogsphere some people are really happy with this months box and usually I'm one to defend poor contents in these beauty boxes. I understand the work that goes into securing good products to keep consumers happy and defended the Boudoir PrivĂ© face mask scandal no end via social networking sites. But unfortunately this months box really REALLY disappointed me and my reasoning is below.

First and foremost. I understand it's been Christmas, yadda yadda yadda but the wait for this months box didn't contribute well to the disappointment. But that's not a massive issue here. (I'll start out with the niggling reasons I'm cancelling my subscription and save the 'best' til the end.)

Secondly.
The Box;
 The most sickly putrid pink I have ever seen. It actually offended my eyes. I don't like it when they send different coloured boxes, if you're keeping them to store other stuff in it messes up the whole aesthetic of the system! (like I said the first few were minor, niggling downsides)
 Everything looked pretty good in the box on first perusal....
I was most pleased with the primer as I had been after a new one for a while now....
But apart from that the other products were massively disappointing!
 First up, the Eyeko Skinny Eyeliner in 'Plum'..... Now when you fill in that little questionairre thing on the site, is that just to make you feel a bit special because they clearly take no note of what you put. Why would you send me plum after reading my eye colour/skin tone/hair colour/other preferences on your questionairre. OHIKNOW because it means nothing taking that 10 minutes out to fill that in. I notice some people had hair products in their box, another box I distinctly remember ticking over make up. Another thing I hated about this product was the wasted packaging. The box the extra long bit at the end of the pencil etc. Now I read the long end bit was so you could carry on using the pencil well when you had sharpened in down. Cool Story Bro' I'm glad some people fell for that one. I really do not like the Eyeko rebrand either and how they have used it as an excuse to charge 3 times as much for what is essentially the same products as their 'cutesy, anime' era.
The F-A-B Body Moisturiser is alright. I just don't like that it's fragrance free. The idea of these boxes is to have a little bit of a treat once a month and a product that smells of nothing isn't really a treat to me. I could get fragrance free body moisturiser from Superdrug for a quid.

Anyway these things aren't the main reason for the cancellation. The product I am most dissatisfied with is the Clarins samples. I know a lot of people were over joyed to get such samples in their box. And I'll admit when I first opened and saw I got this selection, so was I.... Until I went to use them....
Can you see that? That tiny smidge of cream in the '15ml' tube?? I did read a lot of people saying their samples of this were EMPTY and to be honest I would have preferred that, as this feels like someone is (excuse my french) taking the piss. Surely this is against some kind of trading act to mislead people into thinking theyr have x amount of a product and give them the tiniest slither? 

And again with the Night Cream. A tiny little bit of cream in a 15ml tube.

So I have paid £12.95 this month for a range of products that are either not suited, almost empty or a waste of packaging. Not to mention the environmental implications of sending thousands of people empty plastic tubes too. Like I said, I am usually the first to see a good side to any of these boxes. But sorry Glossybox. This one is just disappointing on SO many levels. I know this sounds like a completely scathing review but I am a bit cranky and waited more than the regular time for this 'special limited edition' box.

Oh but I got a sweet in the box too so I guess that makes it all ok.

*Edit* Further to this post, I've have been tweeting about my disappointment. About 12 tweets later (including other people expressing their disappointment) Here's the response:
After working for 7 years in customer services I can't help but feel that tweet lacks a little something.... OH that's right... the worD 'sorry' Here's what they should of said - ''Hi Terri, sorry you feel this way and the products haven't been up to standard. Please e-mail us so we can help to resolve this issue'' I feel that response MAY have been a little more fitting. But no. 
So here goes. The cancellation process. More like an mini endurance test really....
 Yes I FINALLY want to unsubscribe THNX....
 No, PLEASE cancel it, for the love of god!
BUT THATS NOT THE FINAL STEP.....
 FINALLY....

KTHNXBAI.

I have emailed like they told me too, but I apparently have to wait up to 48 hours for a response, can't be that hard to sort out a refund, REALLY.

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52 Comments:

  1. this is exactly why i cancelled mine! The hype around glossybox is really not realistic of what you actually recieve!I love the concept of the boxes but its the companies themselves that fall flat! xx

    ReplyDelete
    Replies
    1. If the clarins samples hadn't been essentially empty I think I would have grin and bared it for another month, but that just took the piss!!

      Delete
  2. I cancelled mine as well, can't be happier really!

    ReplyDelete
    Replies
    1. Good call, I'll be cancelling mine toooooo.

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  3. Jeeez man! O.O Those Clarins samples are ridic! Are they even being serious? I was thinking about subscribing because of the storage boxes (ha, how superficial!) and that you get some pretty cool brands but well I would like to see products, not empty bottles and tubes.. Sheeesh really. Thanks for a realistic review, youre ace!:) xx

    ReplyDelete
    Replies
    1. I think the Joliebox is my favourite out of these types of boxes so far, there's time to subscribe after they've been released so hopefully this month for them will be ace and you can treat yo' self to one! Thanks for the comment too!! :D x

      Delete
    2. Ill check it out, might make myself to buy it but Im so sceptical makin a blind purchase eeeek x

      Delete
    3. Well I'll be reviewing it as soon as I get it if that helps! ;P

      Delete
  4. I cancelled mine after the Christmas box because I had never been overly thrilled or even moderately thrilled by the contents.

    xx

    ReplyDelete
    Replies
    1. Yeah they're always a bit disappointing over all. poo. x

      Delete
  5. I totallt agree with everything you have stated here, the boxes seem to be getting worse and instead of trying to keep the customers they have now happy are spending too much time andeffort keeping their bloggers happy with flowers etc.
    I had 2 boxes to share between myself and my 2 daughters but after working out the content values of each box as they were both different. Iwasn't happy to see that one of the boxes was worth twice as much as the other when everyone paid the same £12.99, I feel this totally unfair.
    Also with all the hype and the fact that we had to wait an extra 2 weeks for what was supposed to be a themed box, what this has to do with valentines I do not know. They showed totally different products in their facebook spoiler, I feel that they have totally fooled us all into thinking we were getting a selection of the products that they showed in the spoiler and in fact got our money under false pretences.
    I am not happy, I also subscribe to Carmine, Feel unique, She said beauty, Latest in beauty and Jolie box(their customer service are dire but their products are great) and out of all of them Glossy box is by far the lower end of value for money.
    I don't know what other peoples thoughts are and this is just my opinion :( xx

    My one box had
    £9.50 black Eyeko eyeliner full size,
    £46.00 Full size 50ml - £13.96 15ml Clarins day cream, which was totally empty.
    £48.00 Full size 50ml - £14.41 15ml Clarins night cream,
    £29.00 30ml Full size - £4.83 5ml Murad primer
    £10.00 226.8gm Full size - £2.50 56.7gm Fab gentle body wash
    Total £45.20

    My other box had
    £9.50 Plum Eyeko eyeliner full size,
    £6.95 Full size 18ml - £2.00 5.3ml Tiny Orly nail polish
    £9.95 100ml Full size - £0.95p 10ml Weleda one step cleanser and toner
    £13.00 Full size 226.8gm - £3.25 56.7gm Fab body moisturizer
    £29.00 Full size 30ml - £4.83 Murad primer
    Total £20.53

    ReplyDelete
    Replies
    1. I agree with what you've said about jolie box! Its by far my favourite box so far but they can be slow replying.
      Defo cancelling my GB anyway. This was the last nail in the coffin haha.

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  6. I had a good amount in my day cream sample but hardly anything at all in the night cream.

    Holli x
    Dragonmommy123.blogspot.com

    ReplyDelete
    Replies
    1. Its ridiculous I'm sure there's some law against that!

      Delete
  7. I was tempted to re-sub to GB when I saw the hype around their 'special box' this month but after seeing the contents, I won't. Can't believe they sent people EMPTY products! Don't understand it, all of the boxes are hand-packed, so they must have known x

    http://wewereraisedbywolves.blogspot.com/

    ReplyDelete
    Replies
    1. Yeah there would have been at least a weight difference anyway, and like people have pointed out the glossy box 'ambassadors' seem to have had no issues with empty products.

      Delete
  8. glad I came and looked at your blog today to see this clarins thing. I don't know if you sub to feel unique, but they did this with a Caudalie sample a few months ago, and there was nothing in it. I got the excuse back that the tubes are for 30ml's and not 10ml as stated on the front, it's ridiculous.

    COMPLAIN!

    http://pretty-in-pink-blog.com

    ReplyDelete
    Replies
    1. As if that was their response! Well, I have emailed GB with a link to this blog post so they can see for themselves what my problem is and other people's responses! Eeep.

      Delete
  9. I think I'm going to be cancelling my subscription also. It annoys me that the 'ambassadors' get the good products and all other subscribers seem to be left with the not so good samples. Such a shame, think i'll stick to a different beauty box instead.

    ReplyDelete
    Replies
    1. Usually I like the idea of companies having ambassadors, as long as they play fair. But clearly GB are using them as a ploy to essentially pull the wool over consumers eyes by sending them the good selections with items that actually have product in! haha.

      Delete
  10. It's really interesting to read a post that isn't raving about all these beauty boxes. I cannot afford to invest in anything atm, but GlossyBox was going to be my first choice when I can. Not anymore!

    e x

    ReplyDelete
    Replies
    1. I know what you mean, I think the great thing about blogs is that you can read what REAL people are saying.

      Delete
  11. Great post! I'm so glad I cancelled my subscription just before this box, I'd have been insulted receiving this. I love Clarins, but can't you get samples like that to try from the counters for FREE?! And I'm pretty sure they wouldn't be empty either.

    I definitely felt like their questionnaire was a complete waste of time too if they're not even going to bother to look at it. The only box I liked was the one with the HD palette, and even then I had to swap mine with someone as I'd been given one for blonde hair when its clear in my profile that my hair is dark brown!
    xx

    ReplyDelete
    Replies
    1. My friend was saying Clarins are quite sample friendly and you can go and ask for samples without feeling cheeky. I might investigate this!

      Delete
  12. I am so glad my subscription was cancelled and I never got the January box. There was so much pre-hype over the special box and how amazing it was. Please tell me if this is the Valentine's box (Due to the scary bright pink) why there is nothing in there that says Valentine's in my eyes? Where is the lip plumping gloss, or lippy? Something to make you feel sexy on Valentines day?
    As for their questionnaire on the site; I feel this is crap. I don't think the box really cater to different people just age groups - over 28 and you seem to get anti-aging items.
    You have done a great review and I think many people are going to unsubscribe after this. It's like the 'Batiste' incident all over again, Mel x

    ReplyDelete
    Replies
    1. It is very strange the amount of anti aging products they do put in. I've had quite a few so far and I suppose being in my mid 20's its something I should be thinking about, but I think a majority of subscribers to these things are early 20s anyway!
      Thanks for your nice comment about my review by the way!! x

      Delete
  13. i hate eyko and i got it in carmine too, the carmine box was worse i ahve now cancelled that... o cancelled BP last month so only subscribe to 2 now lol

    www.dream1ncolour.com

    ReplyDelete
    Replies
    1. I like eyeko a lot more before the rebrand. It was more affordable and less pretentious! I still have some of their fat balms and face cream from superdrug that cost about 5quid each, now their prices are ridic!

      Delete
  14. So many people say that they love Glossybox, so it's kind of nice to hear someone say differently! The Clarins tube is ridiculous, there was hardly anything in there! I think it's great that you were really honest x

    ReplyDelete
  15. I see your point, especially about the Clarins, in fact i'm glad I didn't receive those items.
    I got a different box and in general, I'm quite happy about it mainly because the products suit my needs best. Although, if i really compare with the other boxes, the value is considerably inferior and I'm pretty annoyed about it...
    I'll give another month and then probably unsubscribe myself... I have already unsubscribe from FU because I felt they were taking the piss (hair dust!).

    ReplyDelete
    Replies
    1. I would definitely have preferred the other box! I actually got the hair dust off the beauty box swaps facebook page because I really wanted it, prefer the tresseme one though!

      Delete
  16. i feel soooo much better after reading your post! Glad that I am not the only one unhappy with this month's box >___< The hype was crazy and the 'ambassadors' posted their well-filled boxes on Sunday so I thought it might be good, but I ended up getting the Orly and the Weleda which was very disappointing! I hate how the samples they send aren't worth equally because I hate the thought of some people getting a better value box than me =(

    But empty? Like you said, that's just really taking the piss! >=(

    ReplyDelete
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    1. To be honest even when I saw the ambassadors posts it didn't get me excited but I thought that would be ok as long as I could enjoy the products I did get but if they come almost empty how are you supposed to do that? haha.

      Delete
  17. I think a lot of bloggers buy these boxes just for fun and the surprise element, and therefore they dont actually use the products much, as I often see pretty much whole GB's in giveaways! So I think GB have just not put as much effort in anymore, because they know so many people are subscribed, and very few people complain because not many actually USE the products. They probably thought no one would even notice theyre empty! Thats my opinion anyway lol its a great shame though as the concept is great! It seems like almost all products are moisurisors and creams though.. boring. I dont subsribe to any boxes as they just dont seem consistant! Rant over :P

    http://victorias-vintage.blogspot.com/

    ReplyDelete
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    1. I really like jolie box/boudoir prive but will have to see how much that impresses me this month to decide whether or not to buy out completely from the beauty box fad. And you are so right about them having a lot of subscribers now so they simple don't care!! Hit the nail on the head! x

      Delete
  18. Totally agree, it was my first box and after all the hype, I expected more. I got the exact same items that you got. 3 moisturizers (or lack of) in one box is a bit too much for me. I could have picked up bigger samples at my local department store. I also thought the idea of these boxes was to bring show items that have just recently been released to the beauty market. Just waiting to see what I get for February and if its like this Jan box, I too will be unsubscribing.

    Thanks for the honest post!!

    V
    x

    ReplyDelete
    Replies
    1. I know exactly what you're saying. The samples they are sending are just a bit pointless right now. x

      Delete
  19. Wow haha, you let it all out!! I've never been interested in this boxes, and this kinda makes me glad of that! I know sometimes you get great value for £12 or whatever it is, but I think I'd rather just spend that on something I actually want! Thanks for the honest post. ^_^

    ~ Lauren <3
    thecosmeticskitten.com

    ReplyDelete
    Replies
    1. I only started getting them because I love trying new things but when the news things are empty or not new it kind of defeats the object!

      Delete
  20. You know what, I absolutely, totally and utterly agree with everything you mentioned in this post!

    I am thinking of cancelling mine already after just two boxes! All the hype and enthusiasm around these boxes has been very misleading for me...

    The Christmas box I was reasonably pleased with, other than the fact I received an anti-ageing cream. I'm 20 years old For gods sakes!!

    & Then, this month. Like you I received the Eyeko eyeliner, but in EMERALD GREEN? When on earth would anyone use a green eyeliner?! its seriously a joke.(Referring back to your comment about Glossybox not taking a tiny bit of notice to the 'beautyprofile' you have to fill in)

    & Overall the products in general I do not think are worth the money, except for the occasional reasonably sized, useable samples.

    I think I might just stick it out for one more box, like I said, this is only my 2nd one. Then... if that doesn't swing my mind around. I will definitely be hitting the cancel button too!!

    Laura x

    www.laurasallmadeup.blogspot.com

    ReplyDelete
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    1. You mean the cancel buttonS! there's so many 'stages' to cancel it! haha. Like I've said glossybox hasn't always been the best, jolie box has been a lot more consistent and better for my tastes.

      Delete
  21. I got this box too, and also cancelled my subscription tonight x

    ReplyDelete
  22. When I first saw these boxes I was thinking about signing up but nobody is ever happy with there box! I see like a million reviews and the products always suck!

    Amy xx

    ReplyDelete
    Replies
    1. I've seen a lot of good ones around but I think they're more brown nosey than justifying why they think it's so good.

      Delete
  23. I was quite unhappy with this box aswell, i've blogged about how it's been a disappointment and i'm wondering whether to try BP instead. I'm glad i'm not the only one disappointed that the FAB moisturiser was unperfumed!! xx

    ReplyDelete
    Replies
    1. I do over all enjoy BP/JB more and I'll be reviewing it as soon as I get it too!

      Delete
  24. I get the feel unique box, i've had about 4 I think, but will probably cancel after this one, because I just don't need the things they send, at all! I've never bought a full sized product after trialling... But I do prefer what is in the feel unique one to the others around, including the GB! always good to give to people as little presents though...
    Also, can't believe the hassle you had to go through to do cancel the bloody thing! Terrible customer service!

    ReplyDelete
    Replies
    1. Before christmas I saved all the stuff I wouldnt use and made my own little boxes. But that pile was bigger than the stuff I DID use! They are a bit of a waste of money overall.

      Delete
  25. I unsubscribed to glossybox in november because being a student and it was around christmas time money was tight.. I was gutted i missed out on Decemebers box and after seeing some posts on the January box by SWalkerMakeUp and Gemsmaquillage, i was gutted id miss out on that too!

    Saying that it seems like they've given the more 'famous' bloggers the better brands and just thrown the rest in for everyone else.

    Im genuinely glad i unsubscribed and swapped over to Carmine.~
    Great Blog by the way :)
    Natalie

    youralmostalice.blogspot.com

    ReplyDelete

Thanks for the comment!

About Hello Terri Lowe


A UK Lifestyle, Food, Beauty and Music Blog, based in Staffordshire, you can also expect to see reviews of places around the country. Often spotted Manchester or Birmingham at the weekends, you can expect to see a little bit of everything from festivals to food and everything in-between. When not blogging, you can find me having a nice sit down with my cats, Stevie and Kitty, or enjoying a fine cup of coffee. Don't forget to take a look at my 'about' page if you're interested in collaborating on any exciting opportunities!


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